Refund & Cancellation Policy
FlexiTap POS (“FlexiTap”, “we”, “us”, “our”) provides point-of-sale software and related services on a software-as-a-service (SaaS) basis. All payments, merchant of record tax compliance, and billing transactions are processed globally via our authorized payment merchant and reseller, Paddle.
1. Subscription Cancellations
You may cancel your SaaS subscription at any time through your account portal, billing dashboard, or directly via our payment merchant platform (Paddle).
When you cancel, your subscription will remain active until the end of your current paid billing period, after which it will not auto-renew. You will retain access to your paid features until that period expires.
You may cancel your SaaS subscription at any time through your account portal, billing dashboard, or directly via our payment merchant platform (Paddle).
When you cancel, your subscription will remain active until the end of your current paid billing period, after which it will not auto-renew. You will retain access to your paid features until that period expires.
2. Founders VIP Annual Pass & Pre-Launch Terms
During the pre-launch phase leading up to our official release on November 13, 2026, customers may purchase an exclusive Founders VIP Annual Pass via Paddle to lock in discounted early-adopter rates and 1-week early access.
Although payment is collected upfront to secure your VIP spot, your official 12-month subscription and renewal cycle do not start on the purchase date—they are strictly tied to and activate only when you download the app and complete your onboarding process on or after launch day (November 13, 2026).
During the pre-launch phase leading up to our official release on November 13, 2026, customers may purchase an exclusive Founders VIP Annual Pass via Paddle to lock in discounted early-adopter rates and 1-week early access.
Although payment is collected upfront to secure your VIP spot, your official 12-month subscription and renewal cycle do not start on the purchase date—they are strictly tied to and activate only when you download the app and complete your onboarding process on or after launch day (November 13, 2026).
3. General No-Refund Policy
Except where required by applicable law (such as mandatory statutory cooling-off periods) or through Paddle's standard dispute and refund guidelines, all subscription fees, setup charges, and add-on fees processed via Paddle are non-refundable.
Once an active billing or subscription cycle has commenced, we do not provide refunds or credits for partial months or unused portions of a subscription.
Except where required by applicable law (such as mandatory statutory cooling-off periods) or through Paddle's standard dispute and refund guidelines, all subscription fees, setup charges, and add-on fees processed via Paddle are non-refundable.
Once an active billing or subscription cycle has commenced, we do not provide refunds or credits for partial months or unused portions of a subscription.
4. Exceptions and Review Process
We review refund requests on a strict case-by-case basis (in coordination with Paddle) and may issue a refund at our sole discretion under the following limited circumstances:
We review refund requests on a strict case-by-case basis (in coordination with Paddle) and may issue a refund at our sole discretion under the following limited circumstances:
- Technical Incompatibility / Failure: Verified technical failures or severe core software incompatibilities directly attributable to FlexiTap that prevent normal usage, reported within the first 7 days of initial app onboarding.
- Pre-Launch Founders VIP Requests: Refund requests for pre-launch Founders VIP passes submitted prior to app activation/onboarding launch will be evaluated on a case-by-case basis.
- Billing Errors: Documented duplicate billings or erroneous overcharges caused by our payment processor (Paddle).
5. How to Request Assistance or Inquiries
If you believe you qualify for an exception under Section 4, need help managing your Paddle subscription, or have questions regarding your billing cycle, please contact our support and sales team directly at sales@flexitappapp.com (or manage your billing directly via your Paddle receipt link) with your registered business name, account email, and detailed reason for your request. Approved refunds will be processed back to your original payment method within Paddle's standard processing timeframes.
If you believe you qualify for an exception under Section 4, need help managing your Paddle subscription, or have questions regarding your billing cycle, please contact our support and sales team directly at sales@flexitappapp.com (or manage your billing directly via your Paddle receipt link) with your registered business name, account email, and detailed reason for your request. Approved refunds will be processed back to your original payment method within Paddle's standard processing timeframes.
6. Changes to This Policy
We may update this Refund Policy from time to time. The most current version will always be posted on our website, and continued use of the Service after any changes take effect constitutes your acceptance of the revised policy.
We may update this Refund Policy from time to time. The most current version will always be posted on our website, and continued use of the Service after any changes take effect constitutes your acceptance of the revised policy.