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Install App on Device

This support portal is engineered exclusively as an installed standalone POS app. Install it directly onto your terminal register, tablet, or phone to sign in and submit tickets.

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Merchant Account Sign In

Sign in with your verified store credentials to submit tickets and track live technician updates.

FlexiTap Support Diagnostic Service Terms

Operations & Diagnostic Terms

Please confirm authorization for terminal diagnostics and telemetry.

1. Diagnostic Telemetry & Access Authorization By submitting a ticket and initiating diagnostic troubleshooting, you authorize FlexiTap Operations to inspect POS telemetry, SQLite synchronization health, device platform versions, and hardware peripherals (thermal printer cutter, cash drawer, and Bluetooth sockets) solely for incident remediation. 2. Data Privacy & End-to-End Encryption FlexiTap is committed to absolute merchant data confidentiality. Diagnostic telemetry, receipt photos, and error recordings are stored securely inside our encrypted Supabase database and are never shared with unauthorized third parties. 3. Live Remote Assistance Consent If you request a live remote assistance session, screen sharing and terminal diagnostics are conducted over secure WebRTC sessions. Please ensure no customer payment card PANs or CVVs are visible during video inspection. 4. Automated Incident Routing & Remediation Support tickets are automatically prioritized and routed to Core Dev Engineering or Customer Support based on incident classification.

Hello, Merchant FlexiTap Operations Hub

Support & Operations

Submit an issue, track live ticket resolution, message live support, or inspect recent tickets.

Direct Supabase Sync

Submit Support Ticket

Your ticket auto-routes directly to Core Dev Engineering or Customer Support.

Store / Business Name * ✓ Verified Store

Contact Full Name * ✓ Authenticated

Email Address * ✓ Verified Account

Contact Phone *

Issue Category *

Issue Subject / Brief Headline *

Detailed Description *

Diagnostic Media (Optional Photo / Screen Video)

Receipt / Terminal Photo

📁 Photo

📷 Snap

Terminal Crash Video

📁 Video

🎥 Record

⚡ Live Supabase Synced

Track & Review Ticket

Inspect real-time investigation progress, technician notes, and reply.

Select an open ticket from the dropdown above or enter your ticket number to track resolution progress.

Recent Submissions

Tap any ticket to review live status and technician notes.

✓

Ticket Dispatched!

Your incident has been written to the FlexiTap Operations Portal.

Official Ticket Reference

#NEW

Auto-routed to Operations

● Support Desk Online

🛡️ Gated Merchant Session

Store: - • -

E2EE SYNC

Connecting to FlexiTap Support Desk...